FAQS

What will it cost?

How do I make an appointment?

What if my partner or family member won’t come with me?

How bad does my problem have to be?

How long will I have to wait for a regular appointment?

How many sessions will I need and how long will they last?

Will anyone else be given information about me coming to Relate?

What if I have a complaint about the service?

 

What will it cost?

We charge a sliding scale of fees depending on your income. Ring us on 01708 441722 to talk to one of our administrators, who can let you know what you will need to pay. We are a charity, so we don't make any profit, but we do need to cover the costs of the sessions.

 

How do I make an appointment?

Please call us on 01708 441722 or email enquiries@relatenelondon.org.uk

 

What if my partner or family member won’t come with me?

You may come on your own, although if it is a specific problem within a relationship it is sometimes better to see both parties.

 

How bad does my problem have to be?

If you feel you need help, then it is available. It is much better to come before the problem gets too serious.

 

How long will I have to wait for a regular appointment?

You will be seen for an initial assessment within 2 weeks. Depending on your flexibility on dates and times, you will then be given a regular appointment as soon as possible.

 

How many sessions will I need and how long will they last?

You will see the same counsellor for all your on-going sessions. The sessions will be at the same time each week, and will last 50 mins to an hour for as many weeks as you and your counsellor consider helpful.

 

Will anyone else be given information about me coming to Relate?

All of our services are private and confidential. We will not give your name of any other information about you to anyone outside Relate unless someone's personal safety is at risk.

 

What if I have a complaint about the service?

Relate always welcomes feedback and is keen to improve its services. We have a complaints procedure, which aims to make the process straightforward and fair. Should you wish to make a complaint, in the first instance, please contact us.

 

 

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